Please follow these steps for support: 1. Create a staff account for us (granting permission to Themes and Settings) http://docs.shopify.com/manual/settings/account/staff-members
2. Capture a screenshot or a video of your problem.
3. Describe clearly how to reproduce the issue if it is not obvious.
4. Send link to your site, login to the staff account, screenshots/video and description of the problem to info@getvisible.dk